How Do I Change My Default Payment Method On Amazon

Intro to Paddle

Practice I need an SSL document to use Paddle?

HTTPS, the secure version of HTTP, is a protocol that helps go on people secure by encrypting the communications between their browser and your server. Whilst the Paddle checkout is already HTTPS encrypted, if you haven't done so already, we highly recommend that yous switch your site to HTTPS past purchasing an SSL certificate. Staying with HTTP may subtract your conversion rate based on a buyer preference for HTTPS websites.

Whilst yous don't need an SSL document to use Paddle, delight note our Apple Pay payment method is non supported on HTTP websites.

Do you offer localised checkouts?

The Paddle Checkout is localized in the post-obit languages:

• English language
• German
• Castilian
• French
• Italian
• Japanese
• Korean
• Dutch
• Swedish
• Norwegian
• Danish
• Polish
• Portuguese
• Russian
• Chinese (Simplified)
• Arabic

The Paddle checkout automatically decides which language to display based on the agile language within the user's web browser.

We're actively gauging interest in further languages to expand the range of localizations. Feel free to achieve out at hither with the state and language you lot are interested in.

Does Paddle integrate with Wordpress?

Yous tin can currently integrate with Wordpress using a gratuitous, open source plugin. The repository can exist found here.

This is an case plugin to implement the Paddle checkout on a Wordpress site. You may use or modify the code as required, bailiwick to the license included in the repository.

Paddle does not provide technical back up or maintenance for this plugin or any derivations of it.

Does Paddle support 3rd political party online stores?

Paddle no-longer supports 3rd party online stores directly.

Experience free to contact us with any questions hither.

Does Paddle support subscription-based sales models?

The Subscription billing model, also known as repeating billing or SaaS, is fully supported by Paddle.

Paddle'due south flexible setup allows you to determine billing periods, trials, toll modifiers, pro-ration and per-utilise billing, likewise as motion users betwixt plans and cancel both via the dashboard and our API.

We accept a quick starting time guide for how to create your showtime subscription plan, and documentation for subscribing to the relevant webhooks alerts.

How exercise I modify my vendor business relationship name?

Changing your vendor name

You tin can edit your vendor name in the Account Settings page.

The "Legal Name" should be your company proper name, it's usage is explained below. "Contact Name" should be the proper noun of the owner of the account - we'll apply this when a fellow member of the squad gets in touch.

If you have previously already received a payout and want to change your legal company name, delight contact sellers@paddle.com for assistance.

Where is the Legal Name used?

Your Legal Proper name is included on your checkout besides as in emails* sent to customers subsequently purchasing your products; helping them to identify their purchase.

*If the "Company Display Name" is set, we will use this within the customer emails instead.

Relating to this, we'd also recommend setting a "argument description", aslope your vendor name, this is used to assist customers identify purchases on their statement.

How do yous ensure trial subscriptions are compliant?

What are trial subscriptions?

Trial subscriptions are those that have an introductory trial period or initial promotional discount. East.g. 'free for 30 days' or 'half price for your first month'.

Why are at that place requirements for trial subscriptions?

VISA announced the new regulations in 2020. They require additional communication nearly when a subscription trial will end and how much will be charged. This means adding extra details to the emails and receipts that trialling users receive.

Free trials and discounts are a common fashion for SaaS sellers to attract new subscribers. Simply if the terms of a promotion aren't clear, buyers are sometimes surprised by the showtime full payment and enhance a costly dispute.

It can also be a bad user experience if they aren't sure what they volition be charged or when. But if the trial & payment menstruation is well communicated when they sign upwardly, that can ship a good bulletin that you care about their experience. Which can in turn increment retentivity and improve word of mouth for your product.

That's why catering to these requirements is not only necessary to meet VISA's new standards, merely will help to go along downwards chargebacks and build goodwill with customers from their first interaction.

What makes trial subscriptions compliant?

Over the course of an introductory trial or promotion, the subscriber must repeatedly be provided with the following points:

• The fact the customer has signed upward for a subscription
• The date the subscription started
• The elapsing of the trial period
• The subscription proper name
• The recurring toll and side by side payment date
• A link to somewhere they can update their payment method, or cancel their subscription

This is shared across the post-obit emails and transaction receipts:

• Welcome Notification Email: The initial email they receive when signing upwardly, confirming that they've joined on a free trial or discounted menstruum
• Welcome Notification Receipt: Linked to from the welcome electronic mail is the receipt confirming the amount paid, fifty-fifty if zero (example image shown beneath)
• Enhanced Notification E-mail: A mandatory i-off email which tells them their discounted period is ending and they are about to be charged for the first time.
• Initial Transaction E-mail: An e-mail sent to them after they make the first payment on their subscription after their initial trial/discounted menstruation has concluded.
• Initial Transaction Receipt: Linked to from that email is the receipt confirming payment.

Other subscription emails such equally the optional pre-billing notifications and recurring subscription receipts are unaffected by these compliance changes.

Which subscriptions does this apply to?

The more than detailed receipts and emails discussed on this folio but relate to whatsoever subscription which:

• has an initial 'trial' menses at a reduced price, eastward.m. free for a month
• or has a non-recurring coupon applied to a subscription for an initial menstruum, e.g. first ii months of subscription is 10% off

All other 'regular' subscriptions are exempt and will not show this additional information on emails & receipts, nor will nosotros send non-trial subscriptions the boosted emails, such equally the enhanced notification or the initial transaction e-mail.

I offer a subscription that does not take a complimentary or promotional trial. Exercise these changes utilise to me?

No, these changes practise not use to y'all.

Do I have to do annihilation?

No.

Paddle manages your subscription receipts and electronic mail flows so y'all don't demand to alter anything; as your Merchant of Record we handle the necessary compliance and development work for you.

The just exception is if you lot are providing a trial/promo period on a subscription by using our Charges API. Come across below for more details on what you need to do in that situation.

What does this mean if I'm using the Charges API to manage subscriptions with an initial trial/promo period?

If you are using the Charge API to manage a promotional or trial subscription yourself, then you will need to transport the following required receipts and emails yourself. This is because we won't exist able to determine, for example, when the trial period will elapse in club to supply the customer with the enhanced notification. Y'all need to ship the:

• Welcome Notification Electronic mail: An initial subscription confirmation e-mail, confirming that they've joined on a gratis trial or discounted period. As with our version this should include confirmation of:
• The fact the customer has signed up for a subscription
• The date the subscription started
• The duration of the trial period
• The subscription name
• The recurring cost and next payment date
• A link to somewhere they can update their payment method, or abolish their subscription. This can come from our update_url and cancel_url links returned from the List Users API.
• An 'Enhanced Notification Email': Your version of our enhanced notification which tells them their discounted period is catastrophe and they are about to exist charged for the first fourth dimension.
• This needs to be sent 7+ days before you charge the client for their first regular subscription payment (or to notify them if the toll or billing period has changed)
• It should also provide a link for them to update their payment method or cancel their subscription.

Also, we are going to add together an optional field to the Charges API which you should include when you want to charge the client their initial total payment (post trial/disbelieve). Nosotros'll then still be able to send on your behalf the terminal requirement of the:

• Initial Transaction Electronic mail: An electronic mail sent to them afterwards they make the commencement payment on their subscription later on their initial trial/discounted catamenia has ended.
• Initial Transaction Receipt: Linked to from that e-mail is the receipt confirming payment.

VISA volition carry spot checks and may enquire us to cake Sellers who are not using the Charges API in a compliant way, so implementing these flows are important.

What is the enhanced notification? Is information technology a pre-billing notification?

This e-mail is dissimilar from the 'pre-billing notifications', which are sent to subscribers alee of their recurring billing dates if yous have them enabled.

The enhanced notification is instead a i-off e-mail sent to a customer who is currently subscribed as part of an introductory trial or promotion. Before their first payment they'll be sent an email which tells them their trial is about to terminate and provides them with the upcoming transaction date & amount, plus a link to manage their subscription.

• If the trial is due to last more 7 days, the email is sent 7 days alee of payment
• If the trial is due to last vii days or less, no enhanced notification email will be sent

The enhanced notification cannot exist disabled considering it'south part of the requirements.

Click here to see an example of the enhanced notification e-mail.

What is the initial transaction e-mail? When is that sent?

Equally part of VISA's rules we've also added this new email. This is sent when a subscriber makes their kickoff payment on a subscription following a trial or discounted menstruum.

This is the last fourth dimension we're required to give them a link to manage their subscription. Later on this bespeak the subscription emails and receipts practise not include whatsoever prompts for the client to update their payment method or abolish their subscription.

Click here to see an instance of the initial transaction electronic mail.

Could this negatively affect churn?

It's possible that these emails may prompt customers who did non want to pay a recurring fee to contact yous regarding counterfoil.

Withal, for the bulk of customers, the increased transparency with subscription details leads to a ameliorate client experience and improved brand perception.

When will these changes exist live?

All these changes are live every bit of July 2020.

How is Paddle affected by Brexit?

On i January 2021, the Britain left the European Union.

Nosotros take been doing plenty of work backside the scenes to ensure we're fully prepared. So here'south some more than information on what the impact is for your business organization, your buyers, and Paddle.

How does Brexit affect your relationship with Paddle?

Contract / reseller agreement: No impact on your contract with Paddle every bit contracts are national rather than supranational. Your contract with Paddle is and will remain governed by English language Law. Currently, the Rome I and II EU Regulations requite contract parties liberty to choose the law that volition govern their contractual obligations (this does not accept to be the law of an European union Member State). Postal service-Brexit, the EU courts remain subject to the EU Regulations and will therefore exist obliged to respect the parties' choice of governing law (including choice of English law).

Supplies of software: No touch on on sale of software to Paddle and resale to end customers. Under WTO rules, supplies of software autumn under the General Agreement in Trade Services (GATS), which ways international sales are tariff-free. Come across this MMC newspaper on the impact on Brexit on UK tech.

GDPR: The European union-UK Trade and Cooperation Understanding contains a bridging mechanism that allows the continued gratis flow of personal data from the Eu/EEA to the UK after the transition menstruum until adequacy decisions come into effect, for up to six months. European union capability decisions for the UK would allow for the ongoing gratis menses of data from the EEA to the United kingdom. We are reviewing our internal policies and processes and putting in place culling transfer mechanisms (including the apply of Standard Contractual Clauses) to ensure continued compliance.

VAT: Equally Merchant of Record, Paddle takes on responsibility of charging VAT to terminate customers. Although Paddle'south filing requirements take inverse, this has no consequence on you as a Seller with Paddle. Your sales to Paddle will continue to exist treated as cross-border supplies with no VAT applied. B2C customers volition go on to be charged VAT in the European union and the UK (and the other jurisdictions that Paddle covers). Run across this guidance from the UK Authorities.

In summary, y'all volition non notice whatever difference in trading post-obit Brexit.

If you lot have any other questions, arrive impact with our team.

How Paddle is able to take on your VAT and tax responsibilities

Ane of the key benefits of selling through Paddle is that we take the unabridged burden of managing VAT and sales tax away from you. We tin can do this because we act equally a Merchant of Record (MoR).

This means, from a legal point of view, that Paddle acts equally a reseller of your product, and is therefore the "seller on record". This manner, Paddle will be responsible for collection and payment of VAT and tax instead of you.

We've written more than on this topic here. Don't hesitate to get in touch if y'all have whatsoever questions.

Selling a Mac app with trials & licensing?

Nosotros provide support for sellers offer their own software/applications; allowing them to setup checkouts to evangelize their software with a license key/serial number (where applicable) later on the customer has purchased.

We don't currently permit 3rd political party licensing to exist used in conjunction with our own SDK - which powers trial & in-app buy/activation functionality on Mac.

If you lot're interested in swapping an existing product over to utilise our in-app buy/activation SDK, please contact u.s. here. The process is swift and efficient, however we like to offer a ane-to-one service on this to ensure none of your existing customers are affected by the transition.

In what ways can you lot deliver licenses?

If yous're looking to use Paddle'south checkout to deliver your own license code & download to a client, there are ii keys ways in which this tin exist configured;

• List fulfillment – uploading a plainly text certificate (.txt) file containing a listing of licenses (newline-separated) to be delivered individually to paying customers
• Webhook fulfillment - our servers volition send a POST or Go request to your provided webhook URL, using the information provided to deliver the client their license.

If you require any assistance implementing the above with Paddle, don't hesitate to get in touch with our team.

The legal human relationship between Paddle and you

As a software developer, or content creator, we want you to focus on simply that.

For businesses & developers we work with Paddle is an authorized reseller of their products, as opposed to a 'payment provider'.

Equally a event, Paddle typically manages all of the following aspects of a sale:

• Order processing and payment.
• VAT/ Sales Revenue enhancement collection, filing and payment.
• Order/billing related back up. (Invoicing, Receipts, Lost Licenses/Commitment Problems)
• Fulfilment & Digital Delivery (typically via download, license cardinal, or webhook notification to provide access to a hosted service)

Because Paddle operates in this manner, nosotros carefully monitor the quality of products we are reselling. We'll often provide feedback, and aid with product development & assist with marketing strategy to ensure developers can build incredible software that customers love, without worying about the technical intricacies how they get from a polished production to the devices of users everywhere.

If you have whatever questions about Paddle as a reseller, don't hesitate to reach out to us, we're happy to answer whatsoever questions you might have. We too have full Terms & Conditions on how the Paddle <> Developer relationship works from a legal and tax perspective.

What am I non allowed to sell on Paddle?

Paddle is built to serve digital products, such equally software, web apps and digital downloads. If your visitor offers human services such as consultation, support, or pattern services Paddle is non a good fit for your needs.

A list of all business concern categories and practices which are forbidden from using the Paddle service can be found beneath. Many of these categories are imposed past Bill of fare Network rules, or past our payment processors. If you lot have any questions as to whether your business is included in ane or more of these categories delight email usa.

By creating an account and selling through Paddle, y'all are confirming that you will non exist accepting payments with whatever connection to the following concern categories and practices.

1. Physical products or product that requires physical delivery
2. Human services (including but not limited to consultation, legal or design services)
3. Donations, crowdfunding, advertizement and sponsorship (payment processing where there is no bona fide software or service sold)
4. Resale of any product for which you practice not concur a valid reseller certificate for a period of v years or more, and resellers of products associated with a high number of customers complaints.
5. Social media "click farms" (i.e., the auction of posts/clicks/likes/reviews/endorsements on social media sites) or marketing based social media automation
6. IPTV
7. Sexually-oriented or pornographic products or services, pornographic cloth, whatsoever material of a lewd and lascivious nature, or dating services/applications
8. Video game or virtual world credits (unless you are the operator of the video game or virtual world); video game cheats
9. Betting related products (including simply not limited to lotteries; behest fee auctions; sports forecasting or odds making; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance)
10. Currency exchanges or dealers
11. Virtual currency or stored value
12. Trading platforms (including cryptocurrency and forex trading platforms)
13. Coin transfer and fiscal services (including but not express to check cashing, wire transfers, money orders, coin transmitters, payment service providers, debt consolidation, insurance services or money service businesses, investment advice)
14. Business organisation opportunities, investment opportunities, mortgage consulting or reduction, credit counseling, repair or protection, or real estate purchases with no money down
15. Credit card and identity theft protection (including historic period verification)
16. Marketing services (including but non express to pyramid schemes, network marketing and referral marketing programs)
17. Phone services, telemarketing, SMS marketing and mass email marketing.
18. Any product, service or activity where proof of consent cannot be provided under EU General Data Protection Regulation (GDPR)
19. Centralized travel reservation services or travel clubs; airlines; cruises; timeshares.
20. Competition and event tickets or entries
21. Regime services: embassies, foreign consulates, or other strange governments services (e.g visa application fee), political or social campaigning
22. Mug shot publication or pay-to-remove sites
23. Age-restricted products or services
24. Certification examination preparation packs (including exam dumps), essay mills/paper mills/ghostwriting services
25. Drib shipping; forwarding brokers
26. Any product, service or activity that is deceptive, unfair, predatory, or prohibited by i or more Card Networks
27. Any production or service that infringes upon the copyright, trademark, terms and conditions or trade secrets of any third party
28. Any business organisation or organisation that a.) engages in, encourages, promotes or celebrates unlawful violence or physical harm to persons or holding, or b.) engages in, encourages, promotes or celebrates unlawful violence toward whatsoever group based on race, religion, inability, gender, sexual orientation, national origin, or any other immutable characteristic
29. Funding whatever of the items included on this Prohibited Businesses list
30. Digital services associated with pseudo-science (such as clairvoyance, horoscopes and fortune-telling)
31. Illegal products/services or whatever service providing peripheral support or engaging in illegal activities
32. Digital marketplaces enabling non-Paddle Sellers to sell products and services to customers

Restricted

Merchants may just use the Paddle.com checkout into whatsoever of the following with the written blessing of Paddle. Paddle may withhold or revoke in its discretion where it finds this to pose a take chances to Paddle'south business and/or reputation.

1. Web hosting, domain hosting/selling and file storing/sharing services
2. Cyber lockers and cloud storage
3. Virtual Private Network (VPN) or proxy services
4. Copyrighted Software Resellers & Partners (including but not limited to Microsoft Windows & Apple tree Inc.)
5. Any product resold/distributed under a GNU General Public License (GNU GPL or GPL) where you lot are not the ultimate rights-holder

What currencies do y'all support?

In order to help you sell your products throughout the world, Paddle accepts payments in a broad range of currencies:

• Argentine Peso (ARS)
• Australian Dollar (AUD)
• Brazilian Real (BRL)*
• British Pound Sterling (GBP)
• Canadian Dollar (CAD)
• Chinese Yuan (CNY)*
• Czech Koruna (CZK)
• Danish Krone (DKK)
• Euro (EUR)
• Hong Kong Dollar (HKD)
• Hungarian Forint (HUF)
• Indian Rupee (INR)
• Israeli Shekel (ILS)
• Japanese Yen (JPY)
• Mexican Peso (MXN)
• New Taiwan Dollar (TWD)
• New Zealand Dollar (NZD)
• Norwegian Krone (NOK)
• Shine Zloty (PLN)
• Russian Ruble (RUB)
• Singapore Dollar (SGD)
• South African Rand (ZAR)*
• Due south Korean Won (KRW)
• Swedish Krona (SEK)
• Swiss Franc (CHF)
• Thai Baht (THB)
• Turkish Lira (Attempt)
• Ukrainian Hryvnia (UAH)
• US Dollar (USD)

During setup, you lot must set a production'southward base price and default currency of your choice. This is used in two ways:

1. If you lot cull to support additional currencies, we volition automatically convert your product price into these currencies using the base toll. Note that the converted price tin can be manually overridden to a specified cost if you wish.
2. If a customer is purchasing from a country whereby nosotros don't support their local currency, or if the state's corresponding currency is disabled in the product, the customer will encounter the product's base toll and default currency.

(Annotation: A screenshot of the above process can be seen here).

If you're not certain if yous should have multiple currencies, you can read our guide here for more information.

To request support for other currencies, simply arrive touch with a member of the team for assistance.

* The currencies highlighted are constructed. Synthetic currencies are displayed to the buyer at checkout to allow the heir-apparent to encounter the lodge value in their local currency and thus improve conversion. Nevertheless, the buyer will be charged in the price of your account's remainder currency when completing the transaction. Sellers who desire to sell internationally and better conversion should enable synthetic currencies.

Which countries are supported past Paddle?

Paddle supports sellers and can payout to anywhere in the earth with exception to the sanctioned countries listed below.

In accordance with anti-money laundering and international sanctions regulations, Paddle is unable to support sellers operating from sanctioned countries and may be unable to support sellers from restricted countries. Buyer transactions originating from comprehensively sanctioned countries or geographical regions will be rejected by Paddle. Paddle will also cake downloads to buyers located within the same regions.

Sanctioned Countries

• Crimea (Region of Ukraine)
• Cuba
• Donetsk (Region of Ukraine)
• Iran
• Great socialist people's libyan arab jamahiriya
• Luhansk (Region of Ukraine)
• Democratic people's republic of korea
• Nicaragua
• Somalia
• Sudan
• Syria
• Venezuela
• Yemen

Restricted Countries

• Belarus
• Burma (Myanmar)
• Cote d'Ivoire
• Democratic republic of the congo
• Iraq
• Liberia (Former Government of Charles Taylor)
• Sierra Leone
• Republic of zimbabwe

These lists are subject field to alter; our team may from fourth dimension to time request further data before processing an social club or releasing a payment from any location or jurisdiction for risk and compliance purposes.

Which payment methods do you support?

By selling your production through Paddle, y'all can immediately accept purchases via:

• Cards (including Mastercard, Visa, Maestro, American Express, Discover, Diners Gild, JCB, UnionPay, and Mada)
• PayPal
• Alipay (in Early Access)*
• iDEAL*
• Google Pay (Chrome only)*
• Apple tree Pay (HTTPS pages on Safari simply)*
• Wire Transfers (ACH/SEPA/BACS)*

See our documentation section for more than details and restrictions.

You lot will not need any merchant accounts with any payment gateway, PayPal, or Apple Pay; but your Paddle business relationship. We manage a relationship with PayPal and our payment processors to ensure that all our sellers go the best possible rates, and the virtually reliable service.

Paddle is the merchant of record for your transactions: detect out what that ways hither.

* Only bachelor for one-time payment products

Why do I need to select 'taxable categories' for my products?

What are 'taxable categories'?

'Taxable categories' is a feature enabling yous to cull designations such as 'eBook' and 'SaaS' for your products and subscription plans.

With this feature, you lot will be able to select the right category for your products and enable Paddle to charge the revenue enhancement charge per unit relevant to the blazon of product you're selling. This may hateful lowering the price customers pay for your products and improving your conversions. For case, eBooks are often subject area to lower taxation rates, meaning customers would pay less for your product.

What categories can I select from?

Each product you lot sell has certain features which place information technology in a distinct category and make information technology subject to different tax rates.

Although there are thousands of categories to define dissimilar products in different industries, Paddle has 5 categories for sellers to choose for their products:

1. Standard Digital Goods

'Standard Digital Goods' is usually the correct pick. It's therefore automatically approved and pre-assigned to all products and plans by default.

This category is for software products that are pre-written and can be downloaded and/or installed onto a local machine. An instance of this might be something like Microsoft Excel, or an application yous download to organize files on your estimator. Most will probably be sold with a one-time purchase simply can be charged with subscriptions too (so don't presume subscriptions = SaaS when it comes to taxation categorisation).

Examples include:

• Microsoft Excel
• Clean My Mac
• Organisational tools on local machines

2. Digital Goods

These are non-customizable digital files or media (so not software, different above) acquired with an up front payment that tin be accessed without whatsoever concrete production being delivered. Examples might be digital artwork or online video tutorials.

Inquire yourself:

• Is the particular a digital file that is non software?
• Is the item available for download?
• Is the detail standard for all users, and not customizable?
• Is it a one-off purchase?

Examples include:

• Online video tutorials
• Digital art work, posters, or graphics

iii. eBooks

This is for digital books and educational material which is sold with permanent rights for utilize by the customer. eBooks are often subjected to the everyman sales revenue enhancement rates, and in many cases don't incur tax at all. Examples are digital books sold through Amazon Kindle.

Ask yourself:

• Is it a non-editable book or educational text?
• Is it a one off purchase?

Examples include:

• Amazon Kindle products

4. SaaS

The 'SaaS' category has specific criteria for taxation, so exist careful; y'all might consider yourself a SaaS company but your subscriptions might not actually fall into this category!

Software as a Service (SaaS) allows users to connect to and use online or cloud-based applications over the Internet. Common examples are tools such as e-mail, calendaring and function applications, like spreadsheets and word processors.

SaaS provides a software solution that y'all purchase on a pay-as-you-go footing from a cloud service provider. You hire the use of an app for your organisation, and your users connect to it over the Internet, usually with a web browser.

The key differentiation is that all of the underlying infrastructure, middleware, application software, and application data are located in the service provider's information center. The service provider manages the hardware and software platforms and, with the appropriate service understanding, volition grant the availability and the security of the application.

Ask yourself:

• Does the product demand to be used online or crave an active internet connectedness/data transfer to use?
• Is the application and/or data hosted in the deject (even if a downloadable product allows the online service/data to exist accessed)?
• Is your product licenced via subscription payments?

Examples include:

• Spotify
• Netflix
• Zoom
• Framer

5. Web Hosting

A cloud storage service for personal or corporate information, assets, or intellectual belongings.

Enquire yourself:

• Is the product a website hosting service where y'all, every bit the hosting visitor, exercise not perform any services to the web sites themselves?

Examples include:

• Hostinger
• Google Drive
• AWS

How exercise I select categories for my products and subscription plans?

Currently, all products and subscription plans are categorized under Standard Digital Appurtenances by default. Yous will need to suit this pick if your production falls into a dissimilar category, such as SaaS or Web hosting. Once you choose the right category and submit a asking, our team will review your site(s) and corroborate or pass up requested categories for utilize.

When you create a new product or subscription plan, yous will be able to select previously canonical categories for use. You tin also checkbox-select the products and plans you would like to alter the category for and apply approved categories to them in bulk on the 'Manage' tab in Catalog > Taxable Categories.

If you believe your product should be categorized under a different category, y'all can go to Catalog > Taxable Categories and request a new category to be reviewed and approved by our in-firm team.

Please be aware that changing the category for a subscription plan will also change information technology for existing subscriptions, which could upshot in a price change for customers.

What is the approving process?

You lot need to take the following steps in order to request a new category for your products and plans:

• Go to Catalog > Taxable Categories. The first tab - 'All' - is where you lot can run into the categories that are approved for use, and request new categories from those available: SaaS, Digital Goods (such every bit media files), Web Hosting, and eBooks. Standard Digital Appurtenances (downloadable software) is enabled and applied to all products and plans by default
• When you request to 'Get blessing for new category' yous must assign a product or plan that is an example of that category
• Our team will audit your site before approving the category for use
• Once your requested category is approved by our team, information technology will be unlocked for you to utilize it to more of your products and plans
• The 'Associated Particular' on the 'All' tab shows the first product/program applied to that category, and is what our squad assessed when approving the category for yous. You tin utilize this category for other products/plans from the 'Manage' tab
• Once a category is approved in the 'All' tab, click on 'Manage' tab to apply information technology to more of your products and plans, including in bulk
• Note that when a category is approved, it will automatically be applied to the production or plan you associated with information technology when making the initial asking
• If your request is rejected by our team, the tax will remain the same and continue to be calculated as if your products are Standard Digital Goods

Please note that you volition non be able to commencement assigning the categories other than Standard Digital Goods to your products before receiving Paddle team's blessing. Until the new category is approved, your products and subscription plans will go along to be categorized under Standard Digital Goods and subject to the revenue enhancement charge per unit for this category.

It is important for you to request the category adjustments for your products if you believe they should exist categorised under a different category. This may reduce the price customers pay for your products, which could also boost your conversion rates.

How does this impact the sales tax charged and my conversion rates?

In addition to computing the tax based on location and whether a sale is B2C or B2B, Paddle is able to charge the right taxation rate according to your product type.

In some cases, lower tax means reducing the price of your product which will have a positive impact on your conversion rates. For example, if your products are eBooks and currently categorised equally Standard Digital Goods, selecting the correct category volition lower the amount customers pay at the checkout as eBooks are frequently field of study to less or no sales tax. However, if y'all fail to adjust the category, the tax will remain the aforementioned and continue to be calculated as if your products are Standard Digital Goods.

Every bit mentioned earlier, irresolute the category for a subscription plan volition also alter information technology for any existing subscribers too, so be aware that their recurring payments may modify equally a result.

Need more than help?

Login to your Paddle business relationship to chat directly with our Seller Support Squad or…

Source: https://paddle.com/help/start/intro-to-paddle

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